As the world becomes smaller, challenges can become bigger. How can you keep with the personnel and human resources issues in your own country while getting the most comprehensive learning from best practices in U.S.-based HR? The SHRM 2013 Annual Conference & Exposition in Chicago, Illinois has the information, resources, innovative ideas, and solutions you will need.

We have developed an Annual Conference & Exposition program that goes beyond what others offer and features a curriculum that is relevant, practical and immediately applicable. Our suggested schedule includes:

  • Visits to the International Attendees Orientation, where you will get information to help you make the most of your conference experience, from a basic cultural overview to where to locate the meeting rooms;
  • Nine concurrent sessions that cover the full range of HR topics, from the hiring military and veterans effectively and strategically, to the impact of the changes at the NLRB on your workplace;
  • A Masters Series session with Margaret Heffernan, born in Texas, raised in Holland, and education at Cambridge, who will teach you about the nature of creativity and inspiration;
  • General Sessions with Blake Mycoskie, the founder of TOMS shoes; Dan Pink, the best-selling author of Drive; and the inspirational U.S. astronaut Mark Kelly and former U.S. Congresswoman Gabby Giffords, who was the victim of an assassination attempt in 2011;
  • Ample time for networking in the Exposition Hall and the Global Networking Lounge; and
  • A bit of entertainment with our Tuesday Night Show performer, the world-famous pop star Kelly Clarkson.

We’ve recommended a schedule that takes advantage of all of the learning at this conference, but will also ensure that you return to your office smarter, sharper and more energized than ever before.

This sample agenda provides you with one suggested curriculum for your conference experience. With hundreds of sessions to choose from, there are countless ways to customize your agenda to fit your needs. Visit for the full listing of concurrent sessions, and begin building your personalized schedule today.


The conference doesn't officially open until Sunday, but if your schedule permits, we suggest getting into Chicago one day early, on Saturday, June 15. You'll be able to take advantage of our exceptional Additional Learning opportunities, such as the Preconference Workshop suggested below, and you may even get a chance to spend a few hours exploring the city. We can't promise the weather will be perfect, but we can absolutely guarantee that the views will be spectacular.

8:00 a.m.

Get a head start on the next few days by showing up early to registration. Here, you'll get your bag, your badge, and your conference materials that will help you navigate the next few days of intense learning and valuable networking. Prefer your information in the palm of your hand? Download the conference mobile app, available in early Spring 2013, and get everything you need on your smartphone!

9:00 a.m. - 6:00 p.m.
SHRMStore Open

Make sure you stop by the largest HR store in the world! At the popular SHRMStore, you'll find an impressive collection of HR books, videos, software, and DVDs. Browse over 1,000 different new and best-selling products on a variety of topics such as U.S. state and federal legal compliance, global HR strategy, compensation, performance, HR metrics, social media, and more.


Sunday is the first official day of the 2013 Annual Conference & Exposition, and you are going to feel the buzz in the air. Head on over to McCormick Place and get ready for an excitement-filled day of learning, networking, and inspiration.

10:00 a.m. – 11:45 a.m.
International Attendees Conference Orientation

This is a big conference in every sense of the word. Over 200 sessions, hundreds of exhibitors in the world's largest HR Exposition, thousands of HR professionals and the biggest convention center in the United States… but don’t worry. We're here to help. Our International Attendee Conference Orientation session is an excellent way to begin your conference - here you'll get a chance to meet your fellow international attendees, participate in some formal (but fun!) networking, and get oriented. We'll make sure you leave more prepared to make the most out of your time in Chicago!

Noon - 2:00 p.m.
Meet Your Colleagues from Around the World

The Global Networking Lounge has been created just for our international attendees. Here, you can meet and network with HR professionals who have traveled from around the globe; over 75 countries will be represented by over 1,200 individuals. Table topics will be presented throughout the conference, which will help facilitate conversation, and may open your eyes to the striking similarities or contrasts between human resources in your home country and those faced by HR professionals all the way across the globe.

2:30 p.m. - 4:00 p.m.
Opening General Session

As they say in the U.S., good things come to those who wait! We're working hard to finalize our speaker for this Opening General Session, and we can assure you that whoever it is, it'll be some who will leave you feeling more inspired, more engaged and more energized. Our reputation for selecting globally-renowned speakers is unsurpassed, so you are sure to hear from an individual whose perspective is universal.

4:00 p.m. - 7:00 p.m.
Grand Opening Reception in the Exposition Hall

After being inspired in the Opening General Session, head over the SHRM Exposition. This is the world's largest HR marketplace, a thriving and buzzing space with over 700 exhibitor booths, endless products, displays, presentations, new ideas and networking in every aisle. You will get a unique look into the products and services that are helping HR professionals do their jobs better every day, and will find interesting solutions of your own.


Monday begins the first full day of concurrent sessions, which run from the morning into the early evening. With four session time slots and a morning General Session with Blake Mycoskie to start your day, you have ample opportunity to get valuable information and resources. We believe that the more choices you have, the more you will be able to build a learning itinerary that fits your specific needs. Whether you’re a small department of one or a corporate office supporting thousands, we have the choices you’ll need to be smarter, faster, and savvier at your job.

Worried about missing a session? You can upgrade to our Conference On Demand, which is a unique product that allows you to view the sessions online and earn up to 20 HRCI recertification credits. With unlimited online access, 24 hours a day, seven days a week, the On Demand package includes videos of select keynote addresses, recordings of the concurrent sessions with audio, and the detailed, downloadable PowerPoint slides that accompany each session. Visit for more information.

7:00 a.m. - 8:15 a.m.
Concurrent Session

Developing Leaders and Managers in Your Global Organization
1.25 International Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Global & Cultural Effectiveness

Workplace Application: Learn about a standardized model for leadership and management development in international organizations.

The theoretical concepts that make up the standardized leadership model that will be discussed in this session were validated during multiple years of research. During this session, a number of findings will be presented on the practice of management development within global organizations. The research model has now been rephrased into an audit tool, to analyze existing or structure newly designed management development processes, including its connections to the other HR processes. You will leave this session with practical takeaways to make this audit tool work in the development of managers and leaders within your organization.

Presenter: Mark van Dongen, Ph.D., head of human resources EMEA/Asia Pac, Cristal Global, Saudi Arabia

8:30 a.m. - 9:45 a.m.
General Session with Blake Mycoskie

You may not know his name, but you probably know his shoes. Mycoskie is the young, fearless found of TOMS, the innovative company that has used the One for One model to build a successful business founded on a very basic premise that organizations can be compassionate and profitable. Since 2006, TOMS has donated over two million shoes in 25 countries to children in need; at the same time, they have revolutionized social entrepreneurism.

Mycoskie will inspire you to think differently about your ability to create real impacts in your professional and personal life in big and small ways, every day.

9:30 a.m. – 10:30 a.m.
Visit the Exposition Hall

Another visit to the SHRM Exposition Hall will give you more opportunity to meet with other vendors. Bringing real, actionable solutions back to your office is an enormous benefit of attending the Annual Conference, so make sure that give yourself ample time to talk to vendors. We also encourage you to stop by the SHRM Booth, meet the SHRM Staff, and get more information on the tools and resources that we can provide to our international members.

10:45 a.m. - Noon
Concurrent Session

MEGA SESSION: Disney’s Approach to Selection, Training, and Engagement
1.25 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Relationship Management

Workplace Application: Hear the Disney story of leadership that started with Walt Disney himself and how his corporate visions translated into practical, effective leadership strategies.

Communicating and nurturing the culture of your organization is vital to the successful management of your employees. From recruiting to career management, employees want to know your expectations and how you are going to support them in meeting those expectations. This program will help you to select employees with the skills who are the right "fit" for your organization's culture; train employees to make their best contribution and provide them with opportunities to improve their performance; communicate with all levels of your organization; and provide a supportive environment that celebrates success.

Presenter: Scott Milligan, SPHR, business program consultant, Disney Institute, Lake Buena Vista, Fla.

Noon - 1:30 p.m.
Lunch in the Exposition Hall

Lunch is provided for you in the SHRM Exposition - which is both easy on your budget and provides you with an excellent opportunity to browse through the hundreds of solutions our exhibitors provide. Whether you're looking for employee recognition ideas, innovative HRIS programs, or compensation and benefits resources, you'll find more of what your organization needs.

2:00 p.m. - 3:15 p.m.
Concurrent Session

MEGA SESSION: The Neuroscience of Growing Talent
1.25 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Consultation

Workplace Application: Discover the latest brain-based insights for growing your talent pipeline in this research rich and highly-relevant session.

With the advent of new technologies, brain research now has much to contribute to the talent debate. Through understanding the brain more deeply, we have more insights than ever for identifying what we mean by a “talented employee” as well as the tools for working out when we have one. More importantly, brain research is helping us understand how to better develop these people, motivate them, drive their performance, and manage their transitions up a career path. Learn how you can keep your top talent from leaving your organization by using cutting-edge research and a new way of thinking about retention and motivation!

Presenter: David Rock, D. Prof., director, NeuroLeadership Institute, New York, N.Y.

4:00 p.m. - 5:15 p.m.
Concurrent Session

The Leadership Deficit: A Global Perspective on Recruiting and Retaining the Multi-Gen Workforce 
1.25 International Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Global and Cultural Effectiveness

Workplace Application: You will learn the trends and challenges global organizations face in recruiting and retaining multiple generations of workers.

A global phenomenon is taking place that is challenging the way we manage and plan the workforce. People are remaining in the workforce longer than they used to, and yet there is a growing shortage of skilled talent. The aging and declining workforce is affecting all industries, across the world. Generational differences, which have emerged over the last decade, are beginning to solidify and have lasting implications for the management of global human capital. In this session, you will hear case studies from organizations in China, Singapore, Japan, and Russia. Through these case studies, you will learn how to prepare for and manage these trends; global and regional demographic background and why multigen is an issue; what key steps to take in order to succeed in the global marketplace even as the global workforce continues to evolve; the four truths of work today that link to why global talent is dwindling; and tips for recruiting and retaining top talent across borders and generations.

Presenter: Lance J. Richards, GPHR, SPHR, vice president, Innovation, Kelly Services, Inc., Oakland Township, Mich.

5:30 p.m.
Night on Your Own

Chicago is one of America’s most picturesque cities, with its beloved skyline standing along the bright blue green waters of Lake Michigan, its hyper-color river weaving its way beside some of America’s most iconic buildings, its train yards bustling with commerce and history, and its world-famous theater and shopping and dining. While you’re here, you will have access to world-class museums of art and science, miles of sandy beaches, huge parks and beautiful public art. Make sure you take advantage of this gorgeous city; we will guarantee that, at least once, you will find yourself gasping at awe at what is surely one of the most beautiful skylines in the world.

For ideas on what to do in Chicago while you're here, visit


Your investment in this conference continues to yield results as you enter your second full day of learning. You'll hear from Dan Pink about the surprising truths about motivation and attend another round of sessions. You'll also have a few more hours to visit the SHRM Exposition Hall, where you eat your lunch and network with the colleagues you have met over the last few days. Once sessions are over, you will have time to eat dinner at one of Chicago's amazing restaurants; with so many international influences on Chicago cuisine, you may find that you can even get a taste of home. Then you can return to McCormick Place to hear a private performance out to one of the biggest pop stars in the world - Kelly Clarkson.

7:00 a.m. - 8:15 a.m.
Concurrent Session

Auditing HR Policies and Minimizing Risk Within Your Organization 
1.25 Business Management & Strategy Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Critical Evaluation

Workplace Application: This session will show you how audit opportunities can strengthen HR’s relationship to your organization’s strategic plan.

Learn how you can use the process of auditing HR policies to strengthen your department's relationship to overall corporate objectives. You will discuss the what, how and why of an HR audit and how you can tie your departmental objectives to the strategic needs of your organization. You will learn how to perform an overview of your organization's operations and evaluate current policies to determine potential risk and what steps can be taken to minimize this risk. Learn how to apply state and federal laws and regulations to correct current policy deficiencies and reduce risk to the organization and support known objectives.

Presenters: Barbara Ann Henry, SPHR, personnel officer II, State of Missouri, Alton, Ill.; and B. Tracy Laxton, SPHR, human resources manager, Gateway Energy Coke Company, Granite City, Ill.

8:30 a.m. - 9:45 a.m.
General Session with Dan Pink

Dan Pink is the author of four provocative books about the changing world of work, including the long-running New York Times best seller, A Whole New Mind, and the #1 New York Times best seller, Drive.

Using over 50 years of behavioral science, Pink will overturn what you may think about human motivation. Pink shows that traditional motivators, such as the carrot and the stick, may not work as well as we've always thought. You'll learn that your high performance, and that of the people around you, depends much more on the deeply human need to direct our own lives, to be in charge of our own learning and creativity, and to do better by ourselves and the world.

10:00 a.m. - 10:40 a.m.
Visit a Networking Lounge

Attending the Annual Conference has limitless ways to boost your professional development; as an investment in learning, it can't be beat. But it's also immensely valuable as a networking opportunity. While you're in Chicago, you will be part of a community of HR professionals who share the same challenges, frustrations, and triumphs that you do, every day. Make sure there is ample room in your daily schedule to spend time with your peers, colleagues, and mentors. So make sure that you do not limit yourself to the Global Networking Lounge; visit one of our other lounges and expand your horizons. And don't forget, we provide plentiful online opportunities for networking - use our Twitter, Facebook, and Online Community site to meet your fellow attendees before, during, and after the conference.

10:45 a.m. - Noon
Concurrent Session

HR Competencies for 2022: What Do Leaders Say You Need for Tomorrow?
1.25 General Recertification Credit Hours
Competency: HR Technical Expertise & Practice

Workplace Application: This session provides an overview of the evolving talent needs for HR professionals and insight into the most important competencies 10 years from now.

During a survey of HR professionals and key HR leaders, SHRM asked what were the most important competencies needed for success in 2022. We also asked how early career professionals can best structure their development so that they are accounting for the competencies needed today while addressing the needs of tomorrow. Learn how to guide your career development using the lessons learned today. After attending this session, you will have a grasp of the critical competencies needed for success in HR and how you can target your early career development to focus on the most important competencies.

Presenter: Alexander Alonso, Ph.D., vice president, Research, SHRM, Alexandria, Va.

Noon - 1:30 p.m.
Lunch in the Exposition Hall

You'll be provided another meal and have another opportunity to talk to our exhibitors before you leave. This is also a great chance for you to meet up with any of your peers that you've met while you've been in Chicago - share any ideas you've learned, discuss the solutions you're going to implement when you're back in the office, or even just laugh and take the time to enjoy the benefits of making new friends and connections.

1:15 p.m.
Grand Prize Drawing in the Exposition Hall

While you're in the Exposition Hall, you'll be given a chance to win a number of really great prizes, including registration for the 2014 Annual Conference and up to $5000 USD. You must be present to win, so don't miss out!

2:15 p.m. - 3:30 p.m.
Concurrent Session

Intercultural Intelligence®: Successfully Work and Communicate With Any Global Culture
1.25 International Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Global & Cultural Effectiveness

Workplace Application: You will learn how to work, facilitate, and communicate effectively with people from national cultures different than your own.

Do you facilitate internationally? Do you participate in global teams? Do you work and communicate with colleagues from other countries? Then Intercultural Intelligence is critical for your success! Attend this interactive session and learn from the experiences, tips, and lessons learned as a result of the successful collaboration for preparing people to work across cultures. Nagari's Intercultural Intelligence® methodology assisted GE Healthcare employees to design, deliver, and support their training initiatives worldwide. You will learn how to use this methodology to facilitate working with people from other cultures by exploring the activities, processes, and examples provided in this case study. You will also generate significant insights into multicultural experiences and benefit from the speakers' first-hand knowledge in intercultural communication.

Presenters: Paolo Nagari, CEO and founder, InterCultural Group, Pineville, N.C.; and Jodi Wabiszewski, lead program developer, GE Healthcare, Madison, Wis.

4:00 p.m. - 5:15 p.m.
Concurrent Session

Global Leadership: Developing the Leaders Your Company Needs to Succeed Globally
1.25 International Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Global & Cultural Effectiveness; Consultation

Workplace Application: This session will help you identify, select and develop global leaders in your organization.

In this session, we will explore the unique competencies and qualities that are essential for successful global leadership. We will examine what leading companies are doing to build their talent pool for global leadership and discuss tools that are available in the marketplace to better select and develop global leaders.

Presenter: Mark Frederick, Ph.D., director, Global Talent Management, IOR Global Services, Los Angeles, Calif.

8:00 p.m.
Tuesday Night Show with Kelly Clarkson

By now, you've attended numerous sessions and you're feeling motivated and excited to bring all these solutions back to your office. You’ve met people and shared laughs and business cards, seen some great solutions in the Exposition Hall, and maybe even bought some books at the SHRMStore. But let's face it - it's time we gave you an opportunity for some good old-fashioned fun. Kelly Clarkson, one of the world’s best-selling pop stars, will be performing exclusively for our Annual Conference attendees.

One ticket is included in your conference registration; additional tickets may be purchased for just $85.


The last day of the conference begins with a story of unsurpassed courage, inspiration and love. Astronaut Mark Kelly will lead a session that will empower you to rise to any challenges that may come your way, at home or in the office. An appearance by his wife, the inspirational Gabby Giffords, with further strengthen your determination to achieve all of your goals.

8:30 a.m. - 9:45 a.m.
General Session with Mark Kelly & Gabby Giffords

On January 8, 2011, Captain Mark Kelly would face the toughest challenge of his life when an assassination attempt was made on his wife, former Congresswoman Gabrielle Giffords. His dedication to family and Giffords' recovery captivated and inspired us.

For Kelly, focus equals success – even in the face of adversity. Personifying the best of the American spirit, Kelly is a homegrown hero who was a combat pilot in Iraq, an astronaut on four space shuttle missions and commander of the final flight of space shuttle Endeavour. He has combined teamwork, leadership, communication and family in an unwavering commitment to succeed. Kelly shows audiences how to accomplish their mission while maintaining the love and devotion to family that is the foundation of true success.

Former U.S. Congresswoman Gabrielle Giffords will make a special guest appearance following Kelly’s keynote to take questions that have been submitted by our members. We invite you to submit your own question for this indomitable pair by emailing us at or using the hashtag #askmarkandgabby on Twitter.

10:00 a.m. - Noon
Attend a Masters Series Session

Sponsored by the SHRM Foundation, our Masters Series is a sequence of provocative sessions presented by globally-recognized business strategists and leaders. Our speakers are experts, innovators, trendsetters and pioneers who will challenge you with ideas and approaches that expand your thinking so you’re more effective and better prepared for anything that may come your way.

Talent, Conformity, Culture: Getting the Best from People
Featuring Margaret Heffernan
2.00 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Consultation; Relationship Management

To build the best, smartest workforce requires hiring a broad range of diverse, talented individuals. But if that’s all it takes, why is it so hard to increase productivity? Why has productivity fallen for the last 50 years? Why are creativity and innovation something employees seem good at when they’re on vacation, but not when they’re at work? If they’re leaving to become entrepreneurs, why couldn’t they be inventive where they are now? It turns out that hiring diverse people is the easy part. Keeping them diverse, creative and engaged is the hard part. In this provocative presentation, Heffernan outlines the social, neurological and psychological reasons why we so rarely get the best out of the smart people we hire. She also proposes numerous strategies for hiring the best and keeping them that way. You will learn why risk takers lose their creativity in large organization, how to get a better return on assets (ROA) from the people you hire and how to keep the entrepreneurs from leaving.

11:30 a.m. - 12:45 p.m.
Concurrent Session

MEGA SESSION: Strategic Business Partner: What This Really Means and How to Do it Right
1.25 Business Management & Strategy Recertification Credit Hours
Competencies: Consultation; Organizational Leadership & Navigation; Critical Evaluation

Workplace Application: You will learn what it means to be a “business partner” in any HR role.

We hear the term “Strategic Business Partner” thrown around all the time. In this session, we will delve into what that really means, and more importantly how ANY HR professional (or aspiring HR professional) can truly partner with their organization in a strategic way that makes you indispensable to your organization, and adds credibility that will boost your career.

Presenter: Jennifer Millman, senior director, Human Resources, PSS World Medical, Jacksonville, Fla.

12:45 p.m.
Conference Concludes…

But it certainly doesn’t end! You have just spent four days getting the most comprehensive HR education that you can get at a single conference in one of America’s most beautiful cities; you’ve heard new ideas and new solutions and met new friends and connections. You’ve been inspired, energized, and presented with irreplaceable tools and resources that you can bring back straight to your home country and use to increase your effectiveness as an HR professional.

The SHRM 2013 Annual Conference is a truly valuable investment in your professional and personal development. By registering to join us in Chicago, you are making a confident decision to join a community of HR professionals that are dedicated to being smarter, stronger, savvier and brighter, every day.