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Change-Makers Series
CHANGE-MAKERS SERIES Delivering Happiness
Room: TBD
Sunday 06/23/2019 01:00 PM - 02:00 PM Add to calendar
1.00 SHRM PDCs | Competencies: Leadership & Navigation, Relationship Management | Intended Audience: Mid-Level
Workplace Application:
Experience the story of two companies, Zappos and Delivering Happiness, as told by their co-creator. 

The co-creator of Zappos will share the story of how the company became the thriving example of culture as a brand, with happiness as its business model—a $1 billion-dollar-a-year sensation built on “wow” customer service and a values-based company culture. Personal life lessons and discoveries, tips and techniques, and actionable takeaways about values and culture combine to present a model that can be applied to your organization immediately. Learn how prioritizing happiness at work and in life can create change in the world.

Learning Objectives:

  • How happiness as a business model equals profits, passion and purpose.
  • Understand why culture is your brand and brand is your culture.
  • Ways to build company culture and enhance both customer experience and engagement.
  • Understand the process and key elements of building a culture of happiness, positivity and well-being into a strong brand.
  • Flexible thinking skills and leadership strategies and techniques to explore and develop conscious leadership.
Jenn Lim  Photo
Jenn Lim , CEO and chief happiness officer ,
Delivering Happiness