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Employees First, Customers Second – Unconventional Approach to Organization Transformation
In this candid and personal account, Nayar will recount how he defied the conventional wisdom that companies must put customers first. He believes that since employees are the closest interface with the customer they are the new value zone for companies: the place where value is truly created for customers and therefore organizational accountability should lie first with the employees, and not the other way around. In this keynote Nayar will share the exciting journey of how he and his team implemented the Employee First philosophy by:
- Creating a sense of urgency by enabling employees to see the truth of the company's current state as well as feel the "romance" of its possible future.
- Creating a culture of trust by pushing the envelope of transparency in communication and information sharing. Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employees. Unlocking the potential of the employees by fostering an entrepreneurial mindset, decentralizing decision-making and transferring the ownership of ‘change’ to the employees.
- Refreshingly honest and practical, this session will offer valuable insights for organizations in need for transformation and managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.