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Organizational KPIs are always measurable and results-oriented. Employee KPIs, however (except for sales and operations employees), lack verifiable impact. The following problematic issues are usually seen in employee KPIs: excessive focus on measuring job activities and attributes, rather than results; a blurred line of sight between business and employee KPIs; performance appraisals based on subjective phrases and likes/dislikes, rather than on evidence-based outcomes; no objective criterion to validate individual performance with business performance. This session is designed to share the process of aligning employee KPIs with organizational KPIs for verifiable impact.
- Analyse the organization's vision, mission, values, goals and objectives.
- Determine organizational priorities in terms of quantity, cost, timeliness, compliance and quality of work.
- Develop a framework to align employee KPIs with organization KPIs for verifiable impact.