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Concurrent Session
Learn Why Empathy Is the Single Biggest Engagement Driver
1.00 SHRM PDCs | Competencies: Relationship Management, Leadership & Navigation, Communication | Intended Audience: Midlevel
Workplace Application:
Managers obtain practical tools to coach employees on personal engagement—an investment in both the individual and the organization. 

Learn why the empathetic manager is the secret source to maximizing the engagement of employees. Employee engagement is not linear—we all have good and bad days—so it is often predicated by what happens after work; it is also often seen as a top-down process driven by organizational management. Tomorrow's organizations need to foster improved relations between the manager and employee. Based on the presenter's book, I-Engage: Your Personal Engagement Roadmap (2016, BLKB Publishing), and latest research.

Learning Objectives:

  • Find out why empathy is a critical competency for tomorrow's manager and leader.
  • Learn the seven motivational drivers and how to use them to guide development and growth.
  • Discover numerous models for better understanding the employees who work with you.
  • Use strategies to get employees and managers to work "in the zone" by developing their appropriate skills before they take on challenges.
Bob Kelleher Photo
Presenter:
Bob Kelleher, Author of Louder Than Words, and CEO,
The Employee Engagement Group