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Whether you're responding to a challenging problem or delivering bad news, staying decisive, empathetic and solutions-oriented is no easy feat. During this session, you will develop a solution to your own problem using our four-step Impromptu Format and willl witness volunteers receiving positive personalized coaching to transform their own style while remaining solutions-oriented. This session will empower you to project confidence and remain calm under pressure. You will learn how to:
· Implement an in-depth four-step process to help you organize your thoughts on the fly.
· Apply three tips to diffuse a tense situation.
· Use the six key physical skills to project confidence for high-profile communications