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SPEAKER CANCELLED: Professional Acumen: How to Lead with an Assertive Voice
Wednesday 06/20/2018 11:30 AM - 12:45 PM Add to calendar
1.25 SHRM PDCs | Competencies: Relationship Management, Leadership & Navigation, Communication | Intended Audience: Midlevel
Workplace Application:
You will learn step-by-step communication techniques that actually work during difficult professional interactions. 

Most professionals are faced with difficult interactions where your integrity can be compromised. Leading with your assertive voice allows you to be clear and concise across diverse audiences while maintaining a professional tone. You will learn how to balance your personal appeals and better understand how to structure a message that best suits your communication style. Step-by-step methods for dealing with intense conversations and correcting broken relationships will also be discussed. This session will help you:

  • Learn how to communicate in your most effective assertive tone.
  • Understand how to best frame/outline and deliver a message for an intended audience.
  • Apply professional responses that are free from excuses and other disconfirming messages.
  • Learn how to set healthy boundaries, deliver bad news, say no, foster accountability and manage another's expression of anger.
Jody Janati Photo
Jody Janati, College lecturer,
University of Minnesota