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Most professionals are faced with difficult interactions where your integrity can be compromised. Leading with your assertive voice allows you to be clear and concise across diverse audiences while maintaining a professional tone. You will learn how to balance your personal appeals and better understand how to structure a message that best suits your communication style. Step-by-step methods for dealing with intense conversations and correcting broken relationships will also be discussed. This session will help you:
- Learn how to communicate in your most effective assertive tone.
- Understand how to best frame/outline and deliver a message for an intended audience.
- Apply professional responses that are free from excuses and other disconfirming messages.
- Learn how to set healthy boundaries, deliver bad news, say no, foster accountability and manage another's expression of anger.