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Concurrent Session
Tough Conversations: Tackle Any Topic With Sensitivity and Smarts
Tuesday 06/20/2017 04:00 PM - 05:15 PM Add to calendar
1.25 SHRM PDCs | Competencies: Relationship Management, Communication | Intended Audience: Midlevel
Workplace Application:
You will learn how to conduct conversations you dread most to achieve the workplace results you need. 

When it comes to a touchy topic with a boss, employee or colleague, many find themselves at a loss for words. This session will address pressing questions about what to say and how to say it and cover workplace conversations you most dread. You will learn how to:

  • Approach, not avoid, difficult conversations.  
  • Communicate with employees during difficult performance reviews, investigations or terminations. 
  • Hold your ground in the face of opposition. 
  • Creatively problem solve with your opponents. 
  • Achieve the results you need to make your work easier and more productive.
Lynne Eisaguirre Photo
Lynne Eisaguirre, President,
Workplaces That Work