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When it comes to a touchy topic with a boss, employee or colleague, many find themselves at a loss for words. This session will address pressing questions about what to say and how to say it and cover workplace conversations you most dread. You will learn how to:
- Approach, not avoid, difficult conversations.
- Communicate with employees during difficult performance reviews, investigations or terminations.
- Hold your ground in the face of opposition.
- Creatively problem solve with your opponents.
- Achieve the results you need to make your work easier and more productive.