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Not only do problem employees perform poorly, they make it tough for everyone else to do their jobs, too. The infection can spread quickly and those who discharge the poisonous toxin are masquerading as managers, supervisors and co-workers. The venom they eject produces by-products of bad attitudes, including resistance to change and personality conflicts. They cost plenty in terms of productivity and morale and make life tough for everyone. They delight in getting your goat! This session will help you:
· Learn why people have bad attitudes and explore ways to head off conflict and confront people about their bad attitudes.
· Discover win-win solutions that will have you and your colleagues working more effectively together.