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director of Learning and Development
JB Training Solutions
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With a robust background in luxury hospitality, human resources, and training, Jennifer has more than ten years of training experience. As the former Learning and Development Director at the AAA Five Diamond-rated Waldorf Astoria Chicago (previously the Elysian Hotel) and the former Learning Manager at The Four Seasons Hotel in Chicago, Jennifer brings a rich perspective in leadership, sales, management, service, hospitality and presentation skills training. Today, Jennifer is a speaker and consultant to major companies around the world including Simeone Deary Design Group, the Trump Hotel, Lettuce Entertain You Restaurants, and the Make-A-Wish Foundation. She is a qualified Myers-Briggs Type Indicator administrator and certified in California Psychological Inventory 260. Jennifer was recognized by The New York Times for the training she developed to foster “intuitive service” in organizations.