Listening shapes our world and theirs. Today's world demands that we employ innovative listening strategies to do what we have never done before. This session discusses how the latest neuroscience developments help us listen more effectively, develop engaged employees, and create cutting-edge cultures. Many of the conflicts and failures in organizations can be tied directly to someone not hearing, understanding or comprehending a message as it was designed. We all have the power to shape the best world of work when we employ innovative listening strategies. HR professionals will target the five most critical situations to increase performance, production and profits and to help avoid unnecessary office drama.