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Concurrent Session
How TELUS International Became the Feel-Good Company – The Laws of Talent Retention and Attraction
LVCC N227-230
Tuesday 06/25/2019 07:15 AM - 08:15 AM Add to calendar
1.00 SHRM PDCs | Competencies: Global & Cultural Effectiveness, HR Expertise | Intended Audience: Mid-Level
Workplace Application:
Learn how focusing efforts in creating a caring culture and how your team members support and create this culture, allows for high-impact results. 

TELUS International is a global company based in Canada with over 32,000 employees and 11 locations in delivery centers across North and Central America, Europe and Asia, serving clients in over 40 languages. The El Salvador location has 3000+ team members with one of the highest employee engagement scores and lowest turnover rates, globally. During this session we will share best practices that have allowed TELUS to be successful in creating a “different” type of company, which focuses on team members and in return obtains great results in productivity. Tools that you can use to develop your organizational culture, improve your team member engagement results, and retain your top talent will be shared.

Learning Objectives:

  • Caring culture: Explain how our caring culture actively influences the fulfillment of efficient results through a robust fair process, in which meeting the needs and opinions of our employees is our priority that has made us the best option as employer in the market.
  • Communication channels: Demonstrate how we transmit our values and philosophy through the new technologies and most used communication channels sending a customized message to cover all generation gaps.
  • Retention strategies: Share best practices on how we use critical thinking and innovative strategies to retain our talent in a constantly changing Industry. 
  • Engagement strategies: Share our strategy to generate engagement in our team members through different activities that allow them to feel they are the most important and essential part of our family.
Deborah Rosales Photo
Deborah Rosales, HR director,
TELUS International