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Concurrent Session
It's Not About the Coffee: Leadership and Culture Lessons from the Ups and Downs at Starbucks
Westgate Ballroom C
Monday 06/24/2019 07:15 AM - 08:15 AM Add to calendar
1.00 SHRM PDCs | Competencies: Ethical Practice, Leadership & Navigation, Relationship Management | Intended Audience: Senior-Level
Workplace Application:
Learn how to proactively develop leaders and culture in times of rapid change. 

The rise of Starbucks Coffee, one of the world's most iconic brands, involved astonishing growth and global success as well as internal and external challenges. This session features a riveting dialogue with the former president of Starbucks, which will motivate and equip you to proactively shape the culture and leadership of your team or company.

Learning Objectives:

  • Introduction to the “6A process” for leading change.
  • The top three lessons of leadership from a life at Starbucks.
  • How high-performing cultures shift mindsets from reactive to proactive.
  • Two “vulnerable leadership” tips every leader needs in order to deal with failure.
  • Inspiration and clear advice to implement in your personal journey.
Jason Barger  Photo
Jason Barger , Founder ,
Step Back Leadership Consulting
Howard Behar Photo
Howard Behar, Former president ,
Starbucks Coffee