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An essential part of the role of a robust D&I organization is meeting C-suite expectations. By accurately identifying those expectations and meeting or exceeding them consistently, your department is likely to enjoy happier internal and external customers and a healthier perception of D&I’s ability to drive the organization’s bottom line and profits. One major challenge is that expectations are often moving targets: they can grow and shrink, change shape and direction, shift constantly and easily. How satisfied or dissatisfied your customers are is determined by your performance in meeting these expectations. It is therefore critical for D&I professionals to utilize specifically structured techniques and tools based on valid scientific processes designed to tap into these expectations and deliver value.
- Apply seven critical analysis levels to meet and exceed customer expectations.
- Use tools and templates to select the right strategic D&I initiatives that align with the organization’s strategic performance outcomes.
- Use the Diversity Return on Expectations (DROEX)® process for current and upcoming D&I initiatives.
- Build strategic business partnerships with key stakeholders.