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Concurrent Session
He Said, She Said – Now What? Tips for Effectively Assessing Credibility
Westgate Ballroom A
Tuesday 06/25/2019 02:00 PM - 03:00 PM Add to calendar
1.00 SHRM PDCs | Competencies: Communication, Critical Evaluation, Relationship Management | Intended Audience: Mid-Level
Workplace Application:
Use various factors to effectively assess the credibility of witnesses and evidence, and make sound findings. 

You just completed an investigation interview. Now comes the hard part: assessing credibility. Sometimes the facts and credibility of the complainant, subject and witnesses are clear; but often, they’re all credible, or it’s a close call as to who is more credible. Nevertheless, the investigator must reach a conclusion: giving up and saying “inconclusive” is not an option. Credibility assessments are imperative in helping the investigator determine which testimony and evidence is more credible. In the era of #MeToo and #TimesUp, employers must confidently rely on investigation findings that are based on credibility assessments in order to support their employment decisions. The presenter, an experienced attorney investigator, shows you how to effectively assess credibility using factors such as plausibility, prior record, corroboration, consistency and motive.

Learning Objectives:

  • Learn about the various factors used by experienced investigators to make credibility determinations.
  • Learn to effectively analyze testimony in order to assess credibility.
  • Get tips for asking insightful and probing questions to determine witnesses’ credibility.
Allison West, Esq., SHRM-SCP Photo
Allison West, Esq., SHRM-SCP, Principal,
Employment Practices Specialists