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Concurrent Session
You Can't Handle the Truth: Resolving Conflict
Westgate Ballroom C
Tuesday 06/25/2019 02:00 PM - 03:00 PM Add to calendar
1.00 SHRM PDCs | Competencies: Communication, Relationship Management | Intended Audience: Mid-Level
Workplace Application:
Receive guidance in resolving issues respectfully with colleagues, managers, business partners and executives. 

You wait for the right moment to address an issue, then things go off the rails: an edgy email starts a silent war, your boss goes from annoying to micromanaging, your co-worker cuts you out of the loop. It's time to have “the talk”—and not in a text message. Anyone you work with has the ability to affect your day-to-day work environment, so be wary. Conversations with colleagues should be exactly that: conversational. Sharing concerns with colleagues, managers, executives or even business partners takes skill, practice and finesse. To ensure that you're not being tuned out, you have to ask questions, endorse opposing opinions and find common ground.  This program provides tactful tools for HR professionals to approach conflict with co-workers at all levels, including helpful tricks to elicit conversation, encourage participation and achieve consensus.

Learning Objectives:

  • Understand the importance of strong listening.
  • Determine when conflict is worth discussion.
  • Lead feedback conversations with questions and endorsements.
  • Provide recommendations that align with team or business impact.
  • Know when to be deferential or concede on certain issues.
  • Discuss issues directly to avoid misunderstandings and derailers.
Jennifer Lee Photo
Jennifer Lee, Director of Learning and Development,
JB Training Solutions