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Communication is the engine that drives the culture, productivity and even the reputation of your company. Clear, open and skillful communication fosters peak performance, accelerated productivity, increased employee engagement and exceptional customer service. But murky, confusing or inconsistent communication can plague your organization with misunderstandings, mistakes and conflicts, which cost time, money and your best employees and customers.
- Four levels of listening that dissolve communication barriers, build trust, and foster cooperation and commitment.
- How to positively influence and enroll others through your presence and your words.
- The communication keys that inspire and encourage a higher level of employee commitment, alignment and collaboration.