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Front line managers are the first line of defense for a company that wants to minimize exposure to costly litigation and government investigations. They are the first to field complaints, the first to investigate incidents, and the first responders to workplace tragedies – yet they often receive very little training on how to handle those critical duties. This workshop will illustrate how you should give managers annual training to education them on: their role as agents of the company; how to handle complaints of discrimination and harassment; which employment laws apply to them; how to manage leave under various federal laws; how to comply with wage payment laws; how to manage union issues; hiring, disciplining & firing; and best practices for minimizing legal exposure. This workshop will show you how to:
- Groom your managers to understand their role as agents of the company, making them an effective extension of the HR function on the floor of your workplace.
- Train your managers to communicate with employees in positive ways.
- Use the front-line management team effectively to enhance your organization’s compliance strategies.