One- And Two-Part Workshops

Workplace Application: Attendees will be able to use 5 approaches to solve any problem while bringing out the best in others.

This workshop is designed to assist all attendees in creating positive relationships with their teams. Participants will facilitate higher levels of productivity and profitability in their workplace while reducing turnover.

Participants:

• Learn to get to the root of negativity
• Appreciate and enhance how they contribute positively to the workplace atmosphere.
• Learn to quickly shift their own negative moods when they appear
• Claim personal power to remain untouched by the negativity of others
• Learn 5 ways to transform any negative situation to a positive outcome

Recertification /Learning Objectives:

At the completion of this course, attendees will be able to:

1. Explain why at least 3 of the leadership qualities discussed are vital for a positive working team
2. Discover and discuss at least 5 personal positive contributions he or she brings to the workplace
3. List personal hooks and triggers that make them vulnerable to negativity and one or more sure-fire ways to side-step those hooks
4. Use 2 or more of the powerful communication strategies practiced in the session to facilitate positive outcomes
5. Utilize the Power-Sharing Triangle Models to resolve conflicts without distress

Workplace Application: HR executives will learn effective ways to better serve the changing needs of their virtual clients and guide teams to succeed in the virtual space.

Virtual Teams (VTs) are creating new challenges. Perhaps the most critical one is the human connection. Connection is the lifeblood of organizations, and without it VTs cannot achieve optimum performance. In this interactive session, Yael will share highlights from her latest book, A Manager's Guide to Virtual Teams, provide field research insights and explore four key virtual challenges: Creating Context Communication, Establishing Trust and Accountability, Conducting Virtual Mediation and Getting Deliverables Out the Door, with a special focus on Cross Cultural Communications and HR's role in serving the changing needs of our growing virtual workforce.

Recertification /Learning Objectives:

With virtual teams on the rise, HR professionals need to explore effective ways to leverage their unique capabilities. This session discusses ways HR executives can better serve the changing needs of their virtual clients to become true 'Agents of Connection', facilitating the human connection in the virtual workplace. This interactive session combines solid methodology with practical insights, learnings and best practices.
Participants will:

• Learn key facts about the growing emergence of virtual teams, including challenges, benefits and barriers, types and eight characteristics of high performing virtual teams.
• Investigate proven methods and processes for setting up successful virtual teams from the start.
• Discover, both cognitively and experientially, about the four key virtual team challenges: Context Communication (including effective virtual team meeting techniques for written, voice and virtual in person practices), Trust and Accountability (including virtual representation techniques and trust builder behaviors), Virtual Conflict Mediation (including telephone practices) and Deliverables (effective ways for getting results).
• Explore the importance of cross cultural communications in the virtual world through a combination of teaching and group activities around virtual interactions. Participants will be exposed to cases where English is 'lost in translation', including actual scenarios, questions, activities, reflections and mechanisms to help communicate in a world of diminished cues.

Session delivery methods will include brief informative inputs, interactive group discussions, exercises, a group case study (based on real client situations), individual reflection, and paired sharing. We will also work with 'live' case situations provided by presenter and volunteered by participants, and end with a brief global mindset shift exercise. Handouts and resources for further exploration are highlighted at the end.

Workplace Application: You will be able to read your company's financial statements and understand how the business generates value, and where you fit into that process.

Color Accounting is a new way of understanding financial information visually and making business come alive. In this 4-hour workshop we will use hands-on elements to physically place the accounts and transactions on the balance sheet and income statement. When HR professionals understand the 5 simple concepts in the Color Accounting Framework it gives them the skill and confidence to sit confidently at the C-level table as a trusted business partner. This session will give you the tools to discuss why indeed people really are a company's greatest asset, even if they aren't shown on the company's balance sheet.

Workplace Application: The Exchange is a training that provides managers the skills to address conflict in the workplace.

Managers will hear how to decrease litigation by employees, reduce turnover and increase productivity. Managers will learn techniques to help improve employees general well-being and positive attitudes. The employees benefit through less stress in the workplace and the development of skills transferable outside of the workplace such as the home.

Recertification /Learning Objectives:

The impact of conflict in the workplace setting;
Tools managers have for dealing with conflicts - and choosing the most effective tool;
Techniques that help de-escalate volatile situations;
An overview of the Exchange process; and,
How to get employees involved in problem solving instead of complaining.

This pragmatic course is designed to put your staff into situations so they can learn exactly how ethics can play an often subtle role in everyday business decisions. Thanks to lively and interactive discussions of real-world case studies, this course has proven an immensely popular means of bringing to life the nuances of solving ethical dilemmas for a variety of audiences.

This course will help you:

As the centerpiece of the course, the case studies get people talking and thinking actively about how ethics are present in their own daily work and how their understandings of ethics may differ from their colleagues.

• Make clear how your staff should recognize, interpret, and respond to questionable conduct.
• Begin conversations with employees about ethical gray areas in business practice.
• Determine your office culture of ethics and identify areas of confusion.
• Improve customer relationships, trust and confidence.
• Mitigate the risk of facing regulatory or reputational damage.

Reality-Based Leadership -Ditch the Drama, Restore Sanity at Work and Turn Excuses Into Results Parts I & II

Workplace Application: This session will provide HR professionals with an innovative and revolutionary new look at their roles in the organization.

These are challenging times in our businesses today. In HR, we must become willing to admit that the ways in which we have taught leaders to lead over the years is simply not working. These times are calling for a new type of leader, one who can bring peace, sanity and results back to the workplace! In this session, Cy rocks audiences as she teaches the key principles of her new wave of Reality-Based LeadershipTM.

Recertification /Learning Objectives:

Strategic Management Knowledge #6 Develop and utilize metrics to evaluate HR's contributions to the achievement of the organization's strategic goals and objectives.
Identify the reasons the current leadership model is failing
Understand the principles of Reality-Based Leadership^TM
Learn how to apply the principles to your work place and in your coaching opportunities
Provide HR professionals with a innovative and revolutionary new look at their roles in the organization.
Re-evaluate the work HR leaders have done to date in their companies so that they can transform their tools, programs, and philosophies into ones that actually work and that leaders will actually use.

Workplace Application: This session will provide step-by-step instructions to better hone your project management skills and will show how you can learn to LOVE leading projects!

Managing projects can be challenging, especially if they span multiple divisions, time zones and even countries. Done wrong, it can destroy careers (or your company!). Done right, it can garner you a "seat at the table". From global outsourcing to rolling out an ERP system to leading change management, you have the unique opportunity to spearhead projects that can directly affect your company's bottom line. To do so though requires your Project Management Skills to be in peak condition and constantly at the ready. This highly interactive session will help you be prepared by providing in-depth step-by-step instructions on how to 1) Plan for Success, 2) Manage and Execute and 3) Deliver Results all while 4) Meeting Budget.

Recertification /Learning Objectives:

1. Garnering support across the organization to ensure success of new business initiatives.
2. Essentials of Project Management: In-depth analysis of pre-project planning; identifying goals, deliverables and requirements (even when constantly shifting); creating the work breakdown structure; developing comprehensive time and cost estimates that fit within an organization's overall goals; and garnering support from key stakeholders.
3. Developing metrics to measure your human capital to determine fit for your project management team including how to organize and inventory skills, knowledge, personality, availability and previous experience to meet a project's requirements.

Workplace Application: You will learn to add coaching skills to your tool box that will enhance your effectiveness at work as a change leader.

HR professionals as well as managers are increasingly required to be proficient in coaching at work. "Gestalt" is a work model and tool to develop great leaders by becoming fully who they are. The key to a coach's success is his or her "use of self". This session helps you:

• Increase awareness of self and your relationship with your environment;
• Understand the choices you have made and the new choices you can make; and
• Stop getting in the way of your natural process of work by trusting your experiences, your own and those that you work with.

Recertification /Learning Objectives:

• Increase awareness of self and their relationship with their environment
• Understand the choices they have made and the new choices they can make in coaching
• Become more effective by fully using "self" as an instrument in coaching

Workplace Application: You will obtain guidance on why an HR audit is important, how to conduct an audit and a comprehensive tool identifying key areas to address.

In this interactive (and audience participation required) session, the presenter will utilize a comprehensive HR audit checklist that identifies key areas of legal compliance, employee morale challenges and policy/practice review. You will receive practical and critical information in areas such as the FMLA, ADA, FLSA, social media, handbooks, policies, hiring, retention, positive employee relations and many other hot topics to take back to your workplaces and enable you to ensure compliance strategies are in place.

Recertification /Learning Objectives:

The key learning objectives of this program include:

• Understanding the important role HR plays in overall strategic business initiatives and key operational areas and how the HR function impacts on critical operational decisions
• Understanding how to conduct a thorough audit/review of the HR function and why it is critical to conduct an overall review of the department, policies, practices and procedures.
• Understanding cutting edge legal issues (e.g. social media challenges) and how an organization's policies and practices must be tailored to address these challenges.
• Understanding the legal risk in a rapidly growing minefield of problems that can have serious negative impacts on a business and potential personal liability for HR professionals.

Workplace Application: This session shows how to groom managers who embrace their role as front line problem-solvers, who understand how to manage in compliance with HR laws

Front line managers are the first line of defense for a company that wants to minimize exposure to costly litigation and government investigations. They are the first to field complaints, the first to investigate incidents, and the first responders to workplace tragedies -- yet they often receive very little training on how to handle those critical duties. This session, presented by an employment lawyer with 20+ years of practical experience, illustrates how companies should give managers annual training to educate them on: their role as agents of the company; how to handle complaints of discrimination and harassment; which employment laws apply to them; how to manage leave under various federal laws; how to comply with wage payment laws; how to manage union issues; hiring & firing; and best practices for minimizing legal exposure.

Recertification /Learning Objectives:

• Best Practices in HR -- learning how to groom managers to understand their role as agents of the company, making them an effective extension of the HR function on the floor of your workplace
• Communication Strategies -- learning how to train managers to communicate with employees in positive ways
• EEOC Compliance -- learning how to use the front line management team effectively, as tools for the company's compliance strategies

Workplace Application: Social media is infiltrating the workplace, it is important for workplace communication, recruiting, and to understand employment law liabilities.

Our session will demonstrate to the HR professional as well as provide case studies of more than 15 companies how organizations are using social media strategies and tools to grow and build their talent pools, communicate more effectively with their current and future employee base and discuss the topic of current law as well as organizational ethics in the workplace. Facts, figures, and basic practical uses and applications for business, human resources, sales, finance, and marketing. Our session will provide a cross-functional point of view allowing for our attendees to become engaged and knowledgeable business partner. Social media monitoring and research strategies will also be covered and discussed including using a RSS as well as creating a Google Reader and leveraging tools like Google Alerts to monitor brand, employee activities, and corporate mentions on the internet.

Learning Objectives:

• Over the course of four hours we will cover social media basics for the Human Resource professional including creating and using Twitter, Facebook, Youtube, Blogging, and LinkedIn. This course is a foundational social media course specifically designed for the strategic human resource professional who is driven to understand the new online landscape and mitigate organization and corporate risk.
• Our session will demonstrate to the HR professional as well as provide case studies of more than 15 companies how organizations are using social media strategies and tools to grow and build their talent pools, communicate more effectively with their current and future employee base and discuss the topic of current law as well as organizational ethics in the workplace.
• In addition to introducing these tools, we will discuss some facts, figures, and basic practical uses and applications for business, human resources, sales, finance, and marketing. Our session will provide a cross-functional point of view allowing for our attendees to become engaged and knowledgeable business partner.
  Social media monitoring and research strategies will also be covered and discussed including using a RSS as well as creating a Google Reader and leveraging tools like Google Alerts to monitor brand, employee activities, and corporate mentions on the internet.
• Special attention will be taken to provide the human resource and recruiting professional with time saving tips and social media monitoring practices with a focus on current and future employment law trends as well as recent case rulings.
• Attendees will receive a complete workbook that provides a social media investigation toolkit, social media policy guidelines and best practices, as well as online blogs and resources written by other human resource professionals throughout providing a global context for our attendees.

Workplace Application: This workshop will use "best practice" techniques to ensure you can conduct impartial and defensible workplace investigations.

In this nationally-recognized investigations program, we teach the hands-on, practical skills necessary to conduct an internal investigation into claims of employee misconduct. We will take you step-by-step through the investigation process. We utilize interactive case studies during the day so that attendees can actually practice these skills. We also teach you to prepare effective documentation at each stage in the investigation process.

Recertification /Learning Objectives:

1. To establish why effective investigation skills are important.
2. To build skills necessary for effective questioning.
3. To understand the proper methods used to assess credibility.
4. To learn how to prepare bullet-proof documentation of your conclusions.
5. Put Theory into Practice: Sexual Harassment Case Study?

Workplace Application: This session will offer best practices for overcoming the barriers to workplace flexibility and provide a model for making the business case.

This session will offer a model for quantifying the employer, employee, and societal benefits of workplace flexibility-specifically home-based telework, and provide attendees with action steps for overcoming the obstacles that have held it back.For companies, workplace flexibility can lower costs by up to $20,000 per employee. It can reduce absenteeism and turnover, expand the talent pool, increase productivity, reduce greenhouse gases, improve disaster preparedness, and more. For employees, workplace flexibility offers a better work-life fit, improves morale, and promotes wellness.
For the community, it reduces traffic, enables fuller employment, and conserves energy.Yet, while more than half of all U.S. jobs are compatible with flexible work, less than 3% of the workforce works from home two or more days a week--the frequency that offers the greatest benefits. This workshop will answer the frequently asked questions about the why and how of workplace flexibility.

Recertification /Learning Objectives:

• Learn how to estimate the financial, environmental, and qualitative benefits of workplace flexibility, specifically home-based telework, for your organization
• See how workplace flexibility has increased productivity, reduced absenteeism and turnover, and saved millions of dollars for organizations such as Best Buy, British Telecom, HP, and many others
• Learn how successful companies have overcome the managerial, technological, and other barriers to workplace flexibility

Workplace Application: You will learn motivation-based interviewing, an effective interviewing method for hiring high performers.

Commonly, interviewers assume an applicant's skill level is the most reliable indicator of his performance level. Not so. Many hiring mistakes can be traced back to interviewers who use the wrong criteria in deciding what makes someone a High Performer. This fast-paced, condensed-version teaches the fundamentals of motivation-based interviewing (MBI). It provides interviewers with easy-to-use, yet highly effective, interviewing techniques to enable them to hire High Performers. This presentation involves lecture, video and interactive exercises.

Recertification /Learning Objectives:

1. Learn why skill level really isn't an accurate predictor of future job performance.
2. Learn about motivation-based interviewing (MBI) and why it's a more effective interviewing method.
3. Examine the components that ALL High Performer share in common and how to easily assess all of them in a one-hour interview.
4. Learn how to write "effective" interview questions for assessing High Performers.
5. Learn the MBI "Hire ONLY High Performers" minimum hiring standard.

Workplace Application: In this workshop, we will examine the issues arising in HR from globalization, with a specific view of what is expected from HR by the CEO and other business leaders.

This session will look at some macro trends facing HR in a shrinking world, and what you have to do to be ready to not just survive, but to lead. If your company is beginning to expand globally, if you’re starting to think about new countries, expatriates, hiring local nationals, joint ventures… then you’ll want to attend this workshop. One of the top rated pre-con workshops in 2011, it’s back with updated materials and information.  Led by one of SHRM’s top rated speakers, you can expect to walk away with a much better understanding of what HR has to do in a global business, why it’s different than purely domestic HR, and what you, as an HR professional, must do to get ready.