Certified Manager

As you progress through your career, it is essential to your success that you maintain your competitive edge by staying relevant, innovative, and influential – and keeping your certification up-to-date! We have developed an Annual Conference & Exposition program that features a curriculum that is relevant, practical and takes the most advantage of the recertification credits available at this conference. What you learn in Chicago will prepare you to return to your office with the tools and resources you need to manage your team, organization and career as effectively as possible.
To show you how the Annual Conference can help you achieve your goals, we’ve put together a sample agenda that highlights session that will help you continue to develop as an influential leader in your organization. Our suggested schedule includes:
  • A preconference workshop that will help you develop and manage a metrics-based business scorecard;
  • A Super Sunday session that will help you reduce stress and increase efficiency;
  • Ten concurrent sessions that cover the full range of HR, from increasing your employee engagement, to using social media to transform your HR function, to perfecting your compensation programs;
  • General Sessions with Blake Mycoskie, the founder of TOMS shoes; Dan Pink, the best-selling author of Drive; and the inspirational Mark Kelly and Gabby Giffords;
  • Ample time for networking in the Exposition Hall and Networking Lounges; and
  • A bit of entertainment with our Tuesday Night Show performer, Grammy Award-winner Kelly Clarkson.
We’ve recommended a schedule that takes advantage of all of the learning at this conference, but will also ensure that you return to your office more energized for the future and more prepared to take on a leadership role than ever before.
This sample agenda provides you with one suggested curriculum for your conference experience. With hundreds of sessions to choose from, there are countless ways to customize your agenda to fit your needs. Visit annual.shrm.org/Sessions for the full listing of concurrent sessions, and begin building your personalized schedule today.

SATURDAY, JUNE 15        

The conference doesn't officially open until Sunday, but if your schedule permits, we suggest getting into Chicago one day early, on Saturday, June 15. You'll be able to take advantage of our exceptional Additional Learning opportunities, such as the Preconference Workshop suggested below, and you may even get a chance to spend a few hours exploring the city. We can't promise the weather will be perfect, but we can absolutely guarantee that the views will be spectacular.
7:00 a.m.
Get a head start on the next few days by showing up early to registration. Here, you'll get your bag, your badge, and your conference materials that will help you navigate the next few days of intense learning and valuable networking. Prefer your information in the palm of your hand? Download the conference mobile app, available in early Spring 2013, and get everything you need on your smartphone!
1:00 p.m. - 5:00 p.m.
Attend a Preconference Workshop
Tackle the most intriguing topics of the year in these intensive, information-packed sessions. These workshops offer unique, in-depth approaches to understanding the workplace issues that affect your organization’s viability in today’s business environment, and will help you master the most important workplace trends.
1.25 Business Management & Strategy Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Critical Evaluation; Business Acumen
Workplace Application: This session will provide you with specific, measurable, attainable, relevant and timely methods for tracking and communicating business results.

Failure to design and deploy sustainable HR metrics often results in an organization continuing to operate in a "blame" mode that is perceived by the workforce as a lack of true commitment to the organization. This interactive workshop outlines the process for developing, tracking, communicating and presenting workgroup business goals and objectives. You will learn the importance of a common business focus to organizational success through the development of a mission statement and specific, measurable business goals.

Presenter: Shane Yount, principal/author, Competitive Solutions, Inc., Alpharetta, Ga.

Visit annual.shrm.org/session-type/Preconference-Workshops for the full listing of available workshops.
Sunday is the first official day of the 2013 Annual Conference & Exposition, and you are going to feel the buzz in the air. Head on over to McCormick Place (feel free to stop and take pictures of all the local signs welcoming you to Chicago; there will be plenty of them!) and get ready for a fun-filled day of learning, networking, and inspiration. First stop - Orientation, and then off to begin your adventure.
11:00 a.m. - Noon     
Attend the Conference Orientation
This is a big conference in every sense of the word. Over 200 sessions, hundreds of exhibitors in the world's largest HR Exposition, thousands of HR professionals and the biggest convention center in North America… but don’t worry. It’s not too big to manage. Our Conference Orientation session is a fantastic way to kick off your conference experience; here you'll get a chance to meet your fellow attendees, participate in some formal (but fun!) networking, and get oriented. We'll make sure you leave more prepared to make the most out of your time in Chicago!
12:30 p.m. - 2:00 p.m.          
Attend a Free Super Sunday Session
Included in your registration, our Super Sunday sessions are a great way to make the most of your educational investment. Though free, pre-registration is required to ensure that you get a seat at one of these popular sessions.
Time management is not about managing the clock. It's about managing you and the decisions you make regarding how you spend your time. Your criterion for making decisions is at the core of your success or failure. In this session you will learn which decisions bring you success, balance, control, satisfaction and happiness, and which ones do not. You will also learn the four keys to using a time management system effectively and the three skills possessed by great time managers.
Visit annual.shrm.org/session-type/Super-Sunday-Session for the full listing of Super Sunday Sessions.
2:30 p.m. - 4:00 p.m.
Opening General Session
Good things come to those who wait! We're working hard to finalize our speaker for this Opening General Session, and we can assure you that whoever it is, it'll be some who will leave you feeling more inspired, more engaged and more energized.
4:00 p.m. - 7:00 p.m.
Grand Opening Reception in the Exposition Hall
After being inspired in the Opening General Session, head over the SHRM Exposition. This is the world's largest HR marketplace, a thriving and buzzing space with over 700 exhibitor booths, endless solutions, displays, presentations, new ideas and networking in every aisle.
Monday begins the first full day of concurrent sessions, which run from the morning into the early evening. With four session time slots and a morning General Session with Blake Mycoskie to start your day, you have ample opportunity to get valuable information and resources. We believe that the more choices you have, the more you will be able to build a learning itinerary that fits your specific needs. Whether you’re a small department of one or a corporate office supporting thousands, we have the choices you’ll need to be smarter, faster, and savvier at your job. 
Worried about missing a session? You can upgrade to our Conference on Demand, which is a unique product that allows you to view the sessions online and earn up to 20 HRCI recertification credits. With unlimited online access, 24 hours a day, seven days a week, the On Demand package includes videos of select keynote addresses, recordings of the concurrent sessions with audio, and the detailed, downloadable PowerPoint slides that accompany each session. Visit annual.shrm.org/conference-demand for more information.
7:00 a.m. - 8:15 a.m. 
Concurrent Session
1.25 Business Management and Strategy Recertification Credit Hours
Competencies: Business Acumen; Critical Evaluation
Workplace Application: This session will help you understand the real-world problem-solving and bottom-line benefits of analyzing business processes.
Every business in the world, from those that sell hot dogs to those that build supercolliders, is built on process. In these days of economic uncertainty, streamlining processes to produce more sustainable business models is a necessity. Improving processes requires complex and thoughtful planning, which is often the step businesses miss and one HR should undertake. This session will help you understand how you can drive Lean Six Sigma and other business sustainability efforts to make your company more productive and cost-effective while reducing errors. Sutton will take you through examples of three different companies -- a major university, a small construction company and Lufthansa Technik -- and how their approaches to streamlining their businesses ended with different results. You will get an understanding of how business processes can make your organization sustainable by saving time, money and reducing errors.
Presenter: Lynn Sutton, managing principal, Kairos Consulting Worldwide, Chicago, Ill.
8:30 a.m. - 9:45 a.m. 
General Session with Blake Mycoskie
You may not know his name, but you probably know his shoes. Mycoskie is the young, fearless found of TOMS, the innovative company that has used the One for One model to build a successful business founded on a very basic premise that organizations can be compassionate and profitable. Since 2006, TOMS has donated over two million shoes in 25 countries to children in need; at the same time, they have revolutionized social entrepreneurism. 
Mycoskie will inspire you to think differently about your ability to create real impacts in your professional and personal life in big and small ways, every day.
9:30 a.m. – 10:30 a.m.          
Stop by the SHRMStore
Make sure you stop by the largest HR store in the world! At the popular SHRMStore, you'll find an impressive collection of HR books, videos, software, and DVDs. Browse over 1,000 different new and best-selling products on a variety of topics such as state and federal legal compliance, compensation, harassment training, performance, HR metrics, social media, and more.
10:45 a.m. - Noon     
Concurrent Session
1.25 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Critical Evaluation
Workplace Application: You need to better understand how to market your benefits offerings with year-round communication and education, arming your employees with the tools they need to make the best benefits decisions.
Often discouraged by a lack of employee participation, engagement and knowledge about benefits, HR leaders are increasingly looking for ways to engage their workforce and empower them to make smart benefits decisions. To be effective in benefits communication, you need to take into account how you talk about your benefits program, as well as how it is packaged, priced and sold—all intrinsically marketing-focused objectives. By taking advantage of marketing strategies, you will be better prepared to engage employees and guide them through the decision-making process, leading to greater job satisfaction and more productive workers.
Presenter: Audrey Boone Tillman, executive vice president, Corporate Services, Aflac Incorporated, Columbus, Ga.
Noon - 1:30 p.m.       
Lunch in the Exposition Hall
Lunch is provided for you in the SHRM Exposition - which is both easy on your budget and provides you with an excellent opportunity to browse through the hundreds of solutions our exhibitors provide. 
2:00 p.m. - 3:15 p.m.
Concurrent Session
1.25 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Critical Evaluation
Workplace Application: We will discuss how you can help your organization strengthen the link between pay and performance so your actions align with your organization’s compensation philosophy.

Most organizations claim a pay for performance philosophy and strategy. The reality is that there is disconnect between words and action. Many things get in the way of achieving a true pay for performance pay structure, including lack of executive support, inexperienced or unmotivated managers and budget restrictions. We will examine how you can get executive support for a pay for performance action plan, and how to get managers and employees on-board with a stronger tie between pay and performance, as well as how to accomplish this within the company’s budgetary guidelines. You’ll walk away prepared to make the link between pay and performance stronger than ever, and see the impacts it can have on sustaining a high-performance culture.
Presenter: Stacey Carroll, SPHR, director of professional services, PayScale, Seattle, Wash.
4:00 p.m. - 5:15 p.m.
Concurrent Session
1.25 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Communication
Workplace Application: You will learn how modern social technologies can be harnessed to help spur organizational innovation and increase employee engagement.
Traditional Human Resources technology has been the HR system of record, keeping track of employee, payroll, and benefits information. While those systems remain critically important, the emergence of the social, mobile, and networked age has given rise to a new set of technologies that allow you to harness the collective power of employees, customers, and candidates to stimulate innovation, improve results, and engage the entire enterprise. This session will discuss the new world of HR social technology, define the problems that social tools can help solve, and provide insight and suggestions to best leverage these tools in your organization. Learn from relevant case studies how leading HR organizations have applied these social tools to solve business problems.
Presenter: Steve Boese, director, Talent Strategy, Oracle, Rochester, N.Y.
5:30 p.m.       
Night on Your Own
Chicago is one of America’s most picturesque cities, with its beloved skyline standing along the bright blue green waters of Lake Michigan, its hyper-color river weaving its way beside some of America’s most iconic buildings, its train yards bustling with commerce and history, and its world-famous theater and shopping and dining. While you’re here, you will have access to world-class museums of art and science, miles of sandy beaches, huge parks and beautiful public art. Make sure you take advantage of this gorgeous city; we will guarantee that, at least once, you will find yourself gasping at awe at what is surely one of the most beautiful skylines in the world.
For ideas on what to do in Chicago while you're here, visit annual.shrm.org/visit-chicago.
Your investment in this conference continues to yield results as you enter your second full day of learning. You'll hear from Dan Pink about what motivates you (or what you thought motivated you) and attend another round of sessions. You'll also have a few more hours to visit the SHRM Exposition Hall, where you’ll eat your lunch and network with the friends you've made over the last few days. Once sessions are over, you'll have time to grab dinner at one of Chicago's amazing restaurants and maybe freshen up a bit before heading back to McCormick Place to rock out to one of the biggest pop stars in the world - Kelly Clarkson.
7:00 a.m. - 8:15 a.m. 
Concurrent Session
1.25 Business Management & Strategy Recertification Credit Hours
Competencies: Consultation; Business Acumen; Critical Evaluation
Workplace Application: Learn about various methods and tools to drive a high-performance organization.
In this session, you will get tools to that will help drive performance and, through compensation, will also drive performance appraisal processes, succession planning, assessing the current talent, and how to execute and manage change in ways that will lead to significant increases in performance. We will discuss four-box and nine-box talent grids, top-grading, stack ranking employees, succession planning, revamping compensation plans for  desired results, how to effectively use performance reviews, how to engage with the executives to drive and execute the change needed, and how to “manage out” the average and below-average performers. This session will also include tools on ensuring you are engaging and retaining your stars so they are not lost to the competition.
Presenter: Jennifer Millman, senior director, Human Resources, PSS World Medical, Jacksonville, Fla.
8:30 a.m. - 9:45 a.m. 
Dan Pink is the author of four provocative books about the changing world of work, including the long-running New York Times best seller, A Whole New Mind, and the #1 New York Times best seller, Drive.
Using over 50 years of behavioral science, Pink will overturn what you may think about human motivation. Pink shows that traditional motivators, such as the carrot and the stick, may not work as well as we've always thought. You'll learn that your high performance, and that of the people around you, depends much more on the deeply human need to direct our own lives, to be in charge of our own learning and creativity, and to do better by ourselves and the world.
10:00 a.m. 10:40 a.m.           
Visit a Networking Lounge
Attending the Annual Conference has limitless ways to boost your professional development; as an investment in learning, it can't be beat. But it's also immensely valuable as a networking opportunity. While you're in Chicago, you will be part of a community of HR professionals who share the same challenges, frustrations, and triumphs that you do, every day. Make sure there is ample room in your daily schedule to spend time with your peers, colleagues, and mentors. And don't forget, we provide plentiful online opportunities for networking - use our Twitter, Facebook, and Online Community site to meet your fellow attendees before, during, and after the conference.
10:45 a.m. - Noon     
Concurrent Session
1.25 General Recertification Credit Hours
Competencies: Critical Evaluation; Consultation
Workplace Application: You will learn how to make yourself and your organization stand out in an increasingly competitive marketplace.
Want to gain a competitive edge in the new world of business? Then you need to move beyond yesterday's practices and become the architect of next practices with everything from hiring, training, customer service, motivation, and even how you innovate. In this session, Motwane reveals how you can, and why you must, become the pioneer of next practices. You will understand the vital and radically changed role you now play, as a business professional in today's new world disorder, in making your company stand head and shoulders above everybody else.
Presenter: Aman Motwane, president, Skills 2.0, Redondo Beach, Calif.
Noon - 1:30 p.m.       
Lunch in the Exposition Hall
You'll be provided another meal and have another opportunity to talk to our exhibitors before you leave. This is also a great chance for you to meet up with any of your peers that you've met while you've been in Chicago - share any ideas you've learned, discuss the solutions you're going to implement when you're back in the office, or even just laugh and take the time to enjoy the benefits of making new friends and connections.
1:15 p.m.       
Grand Prize Drawing in the Exposition Hall
While you're in the Exposition Hall, you'll be given a chance to win a number of really great prizes, including registration for the 2014 Annual Conference (it doesn't hurt to plan ahead) and up to $5000. You must be present to win, so don't miss out!
2:15 p.m. - 3:30 p.m.
Concurrent Session
1.25 General Recertification Credit Hours
Competencies: Relationship Management; Communication
Workplace Application: This session will provide you with techniques to promote ideas, foster teamwork and facilitate productive conversations for organizational success.
As a leader, what must you do to make a positive impact and improve your effectiveness in your most difficult, uncomfortable and sometimes emotionally charged conversations? How do you approach situations such as addressing poor performance, responding to disrespectful behavior and asking for support? Based on sound, applied positive psychology principles, this interactive session challenges you to think and respond differently. You will learn how to model effective listening and paraphrasing skills, identify obstacles to delivering difficult messages, and how to vary style based on the audience. Learn how to navigate the four key communications preferences and how to use seven master communications techniques to navigate any conversation.
Presenter: LaFern Batie, SPHR, business strategist & executive coach, The Batie Group, LLC, Tampa, Fla.
4:00 p.m. - 5:15 p.m.
Concurrent Session
1.25 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Critical Evaluation
Workplace Application: This highly interactive session will provide a practical overview of sexual and other forms of unlawful harassment.
We have seen a meteoric increase in harassment on account of factors other than sex, such as race, ethnicity and religion. While employers try to prevent such harassment, the claims continue. Segal will provide suggestions for how to get through to those who don’t get it. The session will also emphasize the gray areas where people without bad intent sometimes get into trouble based on differences in perception. We will discuss the perennial problem of workplace dating as well as the newer problem of social media and textual harassment as well as how to deal with equality opportunity abusers or those who bully but not based on a protected status. Finally, special attention will be paid to how to make sure that your harassment prevention program does not create cement for the glass ceiling by creating a culture of avoidance.
Presenter: Jonathan Segal, partner, Duane Morris LLP, Philadelphia, Pa.
8:00 p.m.       
By now, you've attended numerous sessions and you're feeling motivated and excited to bring all these solutions back to your office. You’ve met people and shared laughs and business cards, seen some great solutions in the Exposition Hall, and maybe even bought some books at the SHRMStore. But let's face it - it's time we gave you an opportunity for some good old-fashioned fun.  Kelly Clarkson, one of the world’s best-selling pop stars, will be performing exclusively for our Annual Conference attendees. 
One ticket is included in your conference registration; additional tickets may be purchased for just $85.
The last day of the conference begins with a story of unsurpassed courage, inspiration and love. Astronaut Mark Kelly will lead a session that will empower you to rise to any challenges that may come your way, at home or in the office. An appearance by his wife, the inspirational Gabby Giffords, with further strengthen your determination to achieve all of your goals. 
8:30 a.m. - 9:45 a.m. 
General Session with Mark Kelly & Gabby Giffords
On January 8, 2011, Captain Mark Kelly would face the toughest challenge of his life when an assassination attempt was made on his wife, former Congresswoman Gabrielle Giffords. His dedication to family and Giffords' recovery captivated and inspired us.
For Kelly, focus equals success – even in the face of adversity. Personifying the best of the American spirit, Kelly is a homegrown hero who was a combat pilot in Iraq, an astronaut on four space shuttle missions and commander of the final flight of space shuttle Endeavour. He has combined teamwork, leadership, communication and family in an unwavering commitment to succeed. Kelly shows audiences how to accomplish their mission while maintaining the love and devotion to family that is the foundation of true success.
Former Congresswoman Gabrielle Giffords will make a special guest appearance following Kelly’s keynote to take questions that have been submitted by our members. We invite you to submit your own question for this indomitable pair by emailing us at becomingmore@shrm.org or using the hashtag #askmarkandgabby on Twitter.
10:00 a.m. - 11:15 a.m.         
Concurrent Session
1.25 General Recertification Credit Hours
Competency: HR Technical Expertise & Practice
Workplace Application: This session will review national study findings on employee motivation drivers and offer practical tools for designing programs to tap into these drives through values alignment and deeper connections with people. 
Moving from one “size fits all” performance practices to more individualized, people-centric practices calls for a new approach. This session will discuss design tools and best practices to ensure you can fully optimize your employee motivation and engagement solutions. Learn how to apply new approaches for aligning individual and organizational values. By identifying program designs to reach more employees more effectively, you programs will achieve better results and resources that can be directed to areas of greatest impact.
Presenters: Jennifer Kallery, division vice president, Marketing; and Michelle Pokorny, solution vice president - Employee Engagement, Maritz Motivation Solutions, Fenton, Mo.
11:30 a.m. - 12:45 p.m.         
Concurrent Session
1.25 General Recertification Credit Hours
Competencies: HR Technical Expertise & Practice; Consultation
Workplace Application: This session will show you how to work with your CEO and executive team to design and evolve your company culture to drive success as you grow.
Culture is not beer on Fridays or bringing pets into the office. Culture is about creating a set of values that reflect who you are and support what you are trying to achieve in the market place. It's how you make decisions, set goals and manage people. This session will focus on six specific things you can do to proactively change and grow your culture as your business grows.
Presenter: Anna Binder, vice president of client services, Readyforce, San Francisco, Calif.
12:45 p.m.     
Conference Concludes…
But it certainly doesn’t end! You’ve just spent four days getting the most comprehensive HR education that you can get at a single conference; you’ve heard new ideas and solutions and made new friends and connections. You’ve been inspired, energized, and presented with irreplaceable tools and resources that you can bring back straight to your office and implement immediately. 
The SHRM 2013 Annual Conference is a truly valuable investment in your professional and personal development.   By registering to join us in Chicago, you are making a confident decision to join a community of HR professionals that are dedicated to being smarter, stronger, savvier and brighter, every day.